Refund Policy
Clear and fair refund terms for all DRACPL subscriptions.
📅 Last updated: 17 May 2026
Our Promise: We are committed to fair and transparent refund processing. We aim to resolve all refund requests within 7–10 working days.
1. General Refund Principles
DRACPL ERP is a SaaS (Software-as-a-Service) platform. Since the service is delivered digitally and immediately upon payment, our refund policy is structured as follows:
| Plan Type | Refund Window | Conditions |
|---|
| Free Trial | N/A — no payment | No charge, no refund needed |
| Monthly Plan | 7 days from payment | If not used after activation |
| Monthly Rental | 7 days from payment | If not used after activation |
| Yearly Rental | 15 days from payment | Pro-rata refund for unused months |
| Annual Plan | 15 days from payment | If not used after activation |
| Lifetime Plan | 7 days from payment | If technical issue prevents use |
2. Eligible Refund Scenarios
You are eligible for a refund in the following cases:
- Duplicate Payment: If you were charged twice for the same subscription due to a technical error.
- Accidental Subscription: If you subscribed to the wrong plan and request a refund within the window period.
- Service Not Delivered: If DRACPL fails to activate your subscription within 24 hours of payment confirmation.
- Major Feature Failure: If a core feature you subscribed for is non-functional and our team is unable to resolve it within 7 working days.
- Payment Gateway Error: If your payment was deducted but the subscription was not activated.
- Annual / Yearly Rental — Pro-rata: If you cancel within the first 15 days of a yearly plan and have used the service for fewer than 15 days, a pro-rata refund of unused months may be considered.
3. Non-Refundable Scenarios
The following situations are not eligible for refunds:
- Refund request made after the applicable refund window period.
- Subscription has been actively used (invoices generated, data entered, GST filings made).
- Change of mind after active use of the platform.
- Failure to use the platform after subscription activation (non-usage is not grounds for refund).
- Partial month usage for monthly plans (monthly plans are billed for the entire month).
- Discounted or promotional plan subscriptions (unless there is a technical failure).
- Requests submitted after account termination due to Terms of Service violations.
- Subscription fees for periods where you had access but chose not to use the platform.
4. How to Request a Refund
To initiate a refund request, follow these steps:
- Email billing@dracpl.com with the subject line: "Refund Request — [Your Name] — [Subscription No.]"
- Include in your email:
- Registered email address and mobile number
- Subscription number (found in your My Subscription page)
- Payment reference number / UTR number
- Date of payment
- Reason for refund request
- Screenshot of the payment confirmation (if available)
- Our team will acknowledge your request within 1 working day.
- After review and verification, approved refunds are processed within 7–10 working days.
📧 billing@dracpl.com | 📞 +91 80000 00000 (Mon–Sat, 9 AM – 7 PM IST)
5. Refund Processing
- Razorpay payments: Refunded to the original payment method (card/UPI/bank account) within 5–7 working days after approval.
- NEFT/RTGS payments: Refunded via bank transfer to your registered bank account within 7–10 working days.
- UPI payments: Refunded to the originating UPI account within 3–5 working days.
- GST amount paid on subscriptions is non-refundable as it has been deposited with the Government of India.
Once a refund is approved and initiated, you will receive a confirmation email with the refund reference number. The actual credit timeline depends on your bank or payment provider.
6. Payment Disputes & Chargebacks
If you have raised a chargeback with your bank without first contacting us, we will provide evidence to your bank to dispute the chargeback. We encourage you to contact us first at billing@dracpl.com — we resolve most issues much faster than chargeback timelines.